Effective Date: 8/26/2025

At ethio.shop, we value our customers and strive to provide a seamless shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

• Products must be returned within Five days of delivery.
• Items must be unused, unworn, unwashed, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., cosmetics, undergarments) for hygiene reasons.
• Digital products and downloadable content.
• Items marked as “Final Sale” or “Non-Returnable”.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within [5–10 business days].
• Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

• We offer exchanges for defective or damaged items, or if you wish to change size/color (if available).
• To initiate an exchange, please get in touch with us at info@nanomart.shop before sending the item back.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.

For any return or refund inquiries, don’t hesitate to get in touch with us:

• Email: ethioshop2023@gmail.com
• Phone: +251914773636